English
Included free

WhatsApp Traveller Support

WhatsApp Traveller Support

✓ Included with this experience

  • WhatsApp Support: Access to a dedicated WhatsApp line for travel assistance.
  • Direction Assistance: Help finding your way to tours and activities within Istanbul.
  • Travel Tips & Recommendations: Expert advice on what to see and do.
  • Pre, During, and Post-Trip Support: Assistance available throughout your travel journey.
  • English assistance

About WhatsApp Traveller Support

About Our Istanbul WhatsApp Support Service

We're here to make your Istanbul trip as smooth and enjoyable as possible.  Our dedicated WhatsApp support line connects you with experienced guides who can provide instant travel tips, directions, and assistance before, during, and after your visit.  

Get up-to-date information, find your way around the city with ease, and enjoy peace of mind knowing help is just a message away.  While we strive to assist with all inquiries, for order-related issues and urgent requests, email or a phone call is recommended. Our WhatsApp service is available daily from 9:00 AM to 6:00 PM Istanbul time.

Good to know

  • This service is best used for tips & recommendations.
  • Our team will do their best to assist you with any type of request you may have, but we strongly recommend that you e-mail us with your order related requests and that you give us a call for very urgent requests.
  • The service is not available 24/7. Refer to the hours above.

FAQ

What are the operating hours of the Customer Support? +
Our professional guides handle WhatsApp chats every day between 9:00 AM and 6:00 PM. (Istanbul GMT +03.00).
What kind of assistance can I get through WhatsApp? +
Our team can provide travel tips, recommendations, directions to tours and activities, and general guidance to help you enjoy your trip. You can also write us for order-related issues like booking changes or cancellations.
Can I use WhatsApp support before my trip to Istanbul? +
Yes! You can reach out before your arrival for travel planning, itinerary suggestions, and other inquiries to help you prepare for your visit.
What should I do if I need urgent assistance outside of WhatsApp service hours? +
If you require immediate help outside our WhatsApp service hours (9:00 AM – 6:00 PM Istanbul time), please call our traveler support line for urgent matters.
Can I contact WhatsApp support after my trip? +
Yes! If you have post-trip questions or need assistance after leaving Istanbul, you can still reach out to our team via WhatsApp.
Do I need to save the WhatsApp number to my contacts? +
While not required, saving our WhatsApp number in your contacts makes it easier to message us whenever you need assistance. You can find the number on our website whenever you'd like.

Opening hours

Open (GMT+3 · Istanbul local time)

Every day

Open 24/7

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